Terms & Conditions

Booking & Scheduling  

  • All clients must provide full and accurate contact details before the clean commences
  • All bookings must be confirmed via message, phone, or booking form.
  • A minimum of 1 hour is required to secure any booking.
  • Appointment times are approximate and may vary due to traffic, job extensions, or unforeseen circumstances.
  • Additional time may be added depending on the day’s schedule and availability.
  • Clients must provide accurate information about the property size, condition, and required tasks.

Payment & Cancellation 

  •  Payment is due on the day of service unless otherwise agreed.
  • Accepted payment methods: bank transfer, cash, or invoicing.
  • Late payments may incur a $15 late fee per overdue invoice.
  • If access is not possible upon arrival, a 50% cancellation fee applies.
  • Cancellations within 24 hours of the appointment incur a 50% fee.
  • Same-day cancellations or no-shows incur 100% of the service fee.
  • Rescheduling is free with more than 24 hours’ notice.
  • Travel fee may apply upon booking for locations outside of central Margaret River 

 

Privacy & Confidentiality

  • We take photos before and after cleans for quality and protection.
  • All client information, property details, and personal data are kept confidential and used only for service delivery.
  • We reserve the right to refuse or discontinue service if: Conditions are unsafe.

Quality Guarantee 

  • If you are not satisfied with any part of the clean: Notify us within 12 hours. We will return to fix the issue at no extra cost.
  • No refunds are issued for completed services.
  • Standard cleaning includes tasks listed in your chosen package. Additional tasks (e.g., oven, walls, deep cleaning) must be requested in advance.
  • We reserve the right to decline tasks that are unsafe, unreasonable, or outside our service scope.
  • Property Condition & Pre-existing Damage. We are not responsible for pre-existing damage, wear and tear, or structural issues

 

Our History

started as a small local service has grown through hard work, genuine care, and a commitment to supporting our community. Each step of our journey has strengthened our values of respect, reliability, and integrity. We love helping families, elderly clients, and NDIS participants enjoy a clean, comfortable home — and we’re proud to share that passion with you - and we’re incredibly grateful to everyone who has chosen MAMs Haus Clean. Your trust is the foundation of our business.

Beyond the ordinary

This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.

 

MAMs Haus Clean – Margaret River, WA For questions or bookings, please contact us directly.